Who we are

What StatusFlyer is

StatusFlyer is an information service. We find flight prices, award seats, points campaigns and frequent flyer rules, and tell you about them. We don't sell tickets or travel packages: you book directly with the airline, hotel or partner, on their terms. Prices are cached and change quickly, award seats can disappear at any moment, and programme rules are our reading of the programmes' own published terms, each with its source. Always check the price and the rules with the airline or programme before you book or move points.

Some links are affiliate links, marked Reklamelink: we may earn a commission when you book through them, at no extra cost to you. It never changes which deals we show you.

Your account

You log in with a link we e-mail you. Keep access to that e-mail address to yourself. The service is for your own personal use: don't resell our data, copy it in bulk or use automated tools to read the site.

Plans and prices

Explorer is free. The paid plans cost Plus 490 kr a year or 49 kr a month, Pro 1.490 kr a year or 149 kr a month, Elite 1.990 kr a year or 199 kr a month. Prices are in Danish kroner and include VAT. What each plan includes is listed on the pricing page.

Free trial, payment and renewal

• Paid plans start with a 14-day free trial, once per member. Cancel during the trial and you pay nothing.
• After the trial, the plan is charged to your card in advance for the period you chose, a year or a month, and renews automatically until you cancel.
• Payments are handled by our payment provider, Stripe. We never see or store your full card number.
• If we change a price, we tell you by e-mail at least 30 days before it applies to your next renewal, and you can cancel before then.

Changing, pausing and cancelling

• You can change plan, pause or cancel at any time from Manage subscription on the pricing page.
• A pause lasts up to 3 months. While paused you are not charged and your account works as the free Explorer plan; your profile, alerts and points stay saved.
• When you cancel, your plan runs to the end of the period you have paid for and is not renewed. We don't refund the rest of a period, except where the law gives you that right.

Right of withdrawal (fortrydelsesret)

As a consumer you can withdraw from a subscription within 14 days of signing up, without giving a reason. Because the first 14 days are a free trial, cancelling within them means you pay nothing. Contact us or cancel from Manage subscription.

Our responsibility

We work hard to keep prices, award seats and programme rules correct, but we can't guarantee them, and we are not responsible for a booking you make with an airline, hotel or other partner, or for points you move or spend. Our liability is limited to what you have paid us in the last 12 months, except where Danish consumer law says otherwise. Your rights as a consumer are not affected.

E-mails

We send the alerts you ask for. Every alert e-mail has a link to send fewer or none, and you can change it any time in your settings. How we handle your data is described in our privacy policy.

Changes to these terms

If we change these terms in a way that matters to you, we tell you by e-mail at least 30 days before. If you don't accept the change, you can cancel before it applies.

Complaints and law

Contact us first through the contact page; we answer within a few working days. These terms follow Danish law. If we can't agree, you can complain to the Danish consumer complaints board, Nævnenes Hus.